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Frequently Asked Questions About Air Conditioning, Heating, Plumbing, Electric & More!

At Axberg, we understand that everyone is not experts at HVAC, plumbing, and electric like we are. Owning a home and taking care of those crucial home needs such as sewer and HVAC can be challenging if you are unfamiliar—which is why the experts at Axberg has compiled a list of frequently asked questions our customers have so you can become more familiar with plumbing, heating, cooling, electric, and more!

If you have any additional questions, feel free to give us a call! Our phones are always on to answer your questions and to provide you with reliable service in the Rockford, IL area.

Heating & Air Conditioning FAQ

How often should I have my equipment serviced?
Why should I have my equipment serviced?
How do I know my air conditioner or furnace is working properly?
Do I need a maintenance agreement?
What is Puron?
How often should I change my air filter?
Should I keep the furnace fan on all the time?
Where should I set my humidistat?
How long will my equipment last?

Plumbing FAQ

What should I do if my sump pump is running and there is no water in the pit?
My water heater is leaking! What should I do?
My water bill is very high. Could this be a plumbing problem?
After two showers I run out of hot water. Do I need a new water heater?

Sewer FAQ

Why do I need an outside access for my sewer?
What kind of equipment do you have to inspect or clean a sewer?
How do you get rid of grease in a sewer?
When I run my washer, water backs up from my floor drain. What causes this?
There is a bad smell near my sump pump. What could be causing this?
Is there a solution for my basement flooding?

Electric FAQ

Why do I need a generator?
I keep blowing fuses. What could be the problem?
When I turn on my air conditioner, the lights go dim. What is going on?
Can I add more breakers to my existing panel?
I just bought a new flat screen television, what is the best way to protect it?

Need to Schedule HVAC, Plumbing, or Electrical Service in Rockford, IL?

When you need to schedule service for your Rockford home or business, count on Axberg. Our team is made up of trained and certified professionals so you can always ensure you are getting the best possible service. Call us today for professional repairs, installation, and inspections!

Basic Program Benefits
  • No dispatch fee EVER ($79 per call).
  • No after-hours or holiday fees EVER ($95 per call)
  • Annual precision tune-ups on heating and cooling equipment
  • 24/7 availability
  • Exclusive discounts on service and repairs
  • Peace of mind
Axberg Reviews
Black Diamond has implemented a recipe for success and excellence in all areas they service. Their business formula is the best in the industry and I suspect they will only get better and better. When something works, keep it going and only twerk little things here and there through the years. Listen to your customers within reason and staff the company they way only Black Diamond knows how. The quality of all your technicians is second to none. Their knowledge, professionalism, understanding and caring for their customers and the services the perform our outstanding, to say the least. I have never had 4 or 5 people from same company come out to my home and I couldn't tell u which one I liked the most. Absolutely phenomenal experiences with Black Diamond and more to cone in the future!! Nice to see a company, a big company, that cares soo much about the customer. Keep up the great work!! Keep surrounding yourself with these great technicians and there will be a lifetime of awards for you. Your technicians sell Black Diamond on each and every job, they provide the foundation for a great past, present and future!!!!!!
ROBERT - Belvidere, IL
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