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Rockford, IL

Rockford, IL Heating, Air Conditioning, Plumbing and Electric

Local Reviews
for Rockford, IL

Rated 4.8 out of 5 stars based on 1115 customer reviews

Our Reviews by City

Byron, IL (56)
Elgin, IL (11)
Rockford, IL (1116)
Roscoe, IL (139)


Map of Rockford, IL

Great service




He was very nice, and he answer all my questions . So helpful


Map of Rockford, IL

Very quick response to problem.




Very quick response to problem with inoperative sump pump. Arrived within 90 minutes of first call to Axberg. Service techs were very courteous, professional and efficient.


Map of Rockford, IL

Outstanding service




Kevin was a great service person. Very easy to talk to and find our just what he was doing. I would recommend the services of Kevin at all future jobs. He was the greatest. Thanks for the great service. You have gained another customer . Merv


Map of Rockford, IL

Thank you Black Diamond




Kevin was a great technician! I will ask for him next time I need something done.


Map of Rockford, IL

Excellent Rep but way too pricy service charge for 15 minutes




Kevin was super and did a great job of unclogging my basement drain pipe going to the main sewer line in less than 15 mnutes. I would give the company a higher rating if it wasn't for the $230 service charge to run a snake 35 feet down the drain. I had no choice as the water was backing up in the basement and I couldn't wait for the local RotoRooter serviceman the following day. I guess $230 is cheaper than having to replace carpet. I also didn't realize the local Axberg plumbing company was bought out by Black Diamond which is not local which is probably a reason for the higher cost. Lesson learned. I'll rent a snake for $50 next time at Home Depot.


Response from Axberg:

Charles, we’re sorry that you are disappointed in the price following such a great job done by Kevin. This is one of the primary reasons that our plumbers get approval before any work is completed – and it looks like you did approve the price before we did the work. Here at Axberg/ Black Diamond, we do still consider ourselves a local company, as we operate out of our location on 35th Street in Rockford, we employ Rockford residents like Kevin, and we are very active in supporting the Rockford community. Prior to teaming up with Black Diamond in 2014, Axberg did not offer plumbing services at all, so we also love providing another option to Rockford residents – especially one that can show up on the same day instead of making you wait when you’re having an emergency. Thank you for giving us the opportunity and please let us know if there’s anything else we can help you with in the future.


Map of Rockford, IL

Quick Emergency Service




Had a backup on my main outlet at 7:00PM on a Sunday - someone was at our house by 8:00PM and the problem was solved by 9:00PM. Also appreciate the 1 year warranty on the service.


Map of Rockford, IL

Great service




Courteous. Explained all the options for problem and cost for each option. Did a great job and fully explained what he had done


Map of Rockford, IL

Service call





Map of Rockford, IL

Good workmanship. Cost was more than than I expected.




Service man arrived in shot time.


Map of Rockford, IL

Excellent service




Kevin did a great job!. He explained everything and showed what work he did. He was able to get done in one day.


Good Experience




They were quick, kept me informed of what was going on and cleaned up afterward.


Great service!




Quickly respond to my need


Amazing Service!




Kevin was the technician that came to fix a leak in my pipe. He was very informative and his work was quick. I will most definitely be using the service again if needed.


Professional and Courteous




Kevin arrived ahead of schedule, was very professional and courteous, and let me know every step of the way what he found and what work would be needed to be completed. The work was done cleanly and worked great. I'd recommend him for sure.


feedback




Employee did a very good job. Only complaint I have is that the cost was a lot more than expected.


Kevin did a very thorough job. He checked, doubled checked....then checked again. He didn’t rush the job..he made sure it was done correctly.




I’m hoping this fixes the problem!! Thanks Kevin!!


Very thorough and considerate...a keeper




fantastic job


GREAT SERVICE




Kevin was professional, courteous and well mannered. He was quick to address the problem and able to quickly fix it. I would recommend this service to others and would like to utilize it in the future if I need it.


Cleared backed up Basement drain





The service was excellent. Kevin is very personable and the price was very reasonable




This was scary for us - water running from the bathroom into the basement. Kevin found the problem immediately and gave us a couple of routes to take to repair the problem. We said go ahead and fix everything and he did. Quickly and efficiently.


Kevin D.

Kevin D.

Install new water heater

Near Cherokee Hills Dr, Rockford, IL 61109
Kevin D.

Kevin D.

Replaced sump pump.

Near Scenic Dr, Rockford, IL 61109
Kevin D.

Kevin D.

Install kitchen faucet

Near Chelsea Ave, Rockford, IL 61107
Kevin D.

Kevin D.

Minor toilet tank rebuild

Near Bordeaux Dr, Rockford, IL 61114
Kevin D.

Kevin D.

Removed garbage disposal.

Near Warren Ave, Rockford, IL 61107
Kevin D.

Kevin D.

Installed kitchen faucet and vanity pop-up drain assembly.

Near Bell Harbour Dr, Rockford, IL 61114
Kevin D.

Kevin D.

Rodded Branch line in basement

Near Inverness Dr, Rockford, IL 61107
Tom T.

Tom T.

Installing new Amana furnace and AC

Near Old River Rd, Rockford, IL 61103
Kevin D.

Kevin D.

Changed cartridge in master bath and fixed slow running drain.

Near Dunbar Pl, Rockford, IL 61114
Kevin D.

Kevin D.

Main line rodding

Near Stubai Trail, Rockford, IL 61114
Kevin D.

Kevin D.

Replaced softener bypass valves

Near Burrmont Rd, Rockford, IL 61107
Kevin D.

Kevin D.

Rodded branch line

Near Custer Ave, Rockford, IL 61101
Kevin D.

Kevin D.

Rodded kitchen drain.

Near Rock Terrace, Rockford, IL 61103
Kevin D.

Kevin D.

Repair gas pipe!

Near N Memorial Blvd, Rockford, IL 61101
Kevin D.

Kevin D.

Rodded floor drain

Near Weatherford Dr, Rockford, IL 61109
Kevin D.

Kevin D.

Changed main valve

Near Harlem Blvd, Rockford, IL 61103
Kevin D.

Kevin D.

Changed main valve

Near Harlem Blvd, Rockford, IL 61103
Kevin D.

Kevin D.

Replaced kitchen faucet, vanity faucet.

Near Summerwind St, Rockford, IL 61114
Kevin D.

Kevin D.

Replaced bypass above softener

Near Chadwick Dr, Rockford, IL 61109
Kevin D.

Kevin D.

Replace water main valves

Near Daisy Ave, Rockford, IL 61107
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Axberg Reviews
4.88
3610 verified Nearby Now reviews

Mike was phenomenal. His explanations, demeanor and friendliness were above and beyond. Hope we will get Mike in the future for any needs we may have.

Anna - Huntley, IL
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