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Rockford, IL

Rockford, IL Heating, Air Conditioning, Plumbing and Electric

Local Reviews
for Rockford, IL

Rated 4.8 out of 5 stars based on 1088 customer reviews

Our Reviews by City

Byron, IL (56)
Elgin, IL (11)
Rockford, IL (1089)
Roscoe, IL (138)


Map of Rockford, IL

Great service




A knowlegible salesman


Map of Rockford, IL

Great service




Very pleased with the service we received. Everything was explained perfectly.


Map of Rockford, IL

Ross did a great job and if the Mechanics that came to diagnose our heating system were as good as Ross it would have saved us 1300 dollars which we p




I feel we are owed a refund of no less than 700 dollars because of initial misdiagnosis by the first set of mechanical technitions! Glad Ross got it right through simple diagnosis and got our furnace replaced instead of repaired!


Map of Rockford, IL

The service was great once the mechanic properly diagnosed the problem. My problem is that the first mechanics failed to diagnose the overlying proble




I spent 1,400 dollars to repair a system which was from the start undesirable. Then I had to pay 2,700 dollars for a new furnace which should have cost me 3,500 instead of the 4,100 which I paid. The last group of guys got it right and fixed our furnace yet the 1st group who failed to properly diagnose the cracks in the valves did a poor job and put our lives at risk by not properly diagnosing the cracked valves upon inspection!


Map of Rockford, IL

Nice fellows,,,,polite and friendly.





Map of Rockford, IL

Great service. Good Price. Friendly and very competent repairman.




We've been using Axberg for years. Always good service.


Map of Rockford, IL

Great Service, very helpful!





Map of Rockford, IL

Great Service





Map of Rockford, IL

Great service




Great service. Fantastic tech.


Map of Rockford, IL

corteous staff, prompt service by a well versed technician





Great Customer Service




No one wants to replace their furnace, but the Axberg service person we dealt with made it a pleasant experience, and made you feel like you had a friend helping you through a bad situation.


Great service!





Good work, but ridiculous price




He did a good job, but the price far exceeded the work done. Same with the last electrical work I had done. $350 to put in a light switch? Really? $500 to change out a filter in the furnace (not even that - just replace the plastic filter-holding thing)? If I had known what to do, I could've done it myself - wasn't really specialist work. But I am grateful both the gentlemen, who were very knowledgeable in their work, were able to come out so quickly on such short notice.


Great Service




Friendly and knowledgeable


Great service





Not great service, not impressed




Was having furnace trouble so I decided to call Axberg to come out and inspect it, not realizing Axberg was bought out by Black Diamond a while back. Technician arrived and agreed with me that I had a bad inducer motor. He then proceeded to do a full inspection and told me my heat exchanger had a crack in it and he was legally not allowed to work on it. Next he started rambling off numbers as a form of "quote" to get me to purchase way overpriced parts or to buy a whole new system from them and then left. Wasn't too pleased with the way the technician tried to pressure and smooth talk me into buying a new system and parts from them. All in all I bought the part I needed online for about $100 and the furnace is working great again. Congrats Axberg/Black Diamond you got the $80 service fee from me but it will be the last time I use or recommend anyone to your company.


Response from Axberg:

Ryan, we’re sorry that you are disappointed with your experience with us, but we stand by our technician’s diagnosis of your cracked heat exchanger, and the serious safety implications of repairing a furnace in that state. While you may have been able to order a part and make the repair, the crack we showed you in the heat exchanger is still there, potentially releasing carbon monoxide into your home at any time. Just because the unit is running doesn’t mean it’s no longer a safety hazard. Please let us know if you have any other questions.


Great service thank you




Excellent


excellent service...a bit pricey thou....




excellent service....


Service outstanding / Product Questionable




Rosario's service and great thinking out of the box has been a game changer for the functioning of my new furnace to which I am still not at ease with. Time will tell about the reliability of this product. Kudo's to Rosario though who's value Black Diamond should be grateful for.


Heater probs, take 2.




Mark M. returned on a Saturday, his day off, to fix the problem! Excellent service.


Tom T.

Tom T.

Installing new Amanda furnace

Near Camella Ct, Rockford, IL 61107
Tom T.

Tom T.

Installing new Amana furnace and humidifier

Near Pauline Ave, Rockford, IL 61101
Jason S.

Jason S.

Water heater

Near Carriage Green Way, Rockford, IL 61108
Jason S.

Jason S.

Water heater repair

Near Monterey Dr, Rockford, IL 61109
Rosario t.

Rosario t.

No heat

Near Auburn St, Rockford, IL 61101
Rosario t.

Rosario t.

No heat

Near Raismore Rd, Rockford, IL 61108
Rosario t.

Rosario t.

New igniter

Near Carol Ct, Rockford, IL 61108
Rosario t.

Rosario t.

New furnace

Near Weymouth Dr, Rockford, IL 61114
Rosario t.

Rosario t.

Sir balance

Near Southworth Ct, Rockford, IL 61109
Tom T.

Tom T.

Installing new Amana furnace

Near Alma Dr, Rockford, IL 61108
Rosario t.

Rosario t.

Sir balance

Near Rote Rd, Rockford, IL 61107
Rosario t.

Rosario t.

New heat exchanger

Near Vale Ave S, Rockford, IL 61108
Rosario t.

Rosario t.

New heat exchanger

Near Tallwood Ave, Rockford, IL 61114
Rosario t.

Rosario t.

New heat exchanger

Near Alma Dr, Rockford, IL 61108
Mark M.

Mark M.

Furnace repair

Near Elinore Ave, Rockford, IL 61101
Tom T.

Tom T.

Installing new Amana furnace

Near Summerwind St, Rockford, IL 61114
Rosario t.

Rosario t.

New humidistat

Near Winding Creek Dr, Rockford, IL 61114
Rosario t.

Rosario t.

New heat exchanger

Near 5th Ave, Rockford, IL 61104
Rosario t.

Rosario t.

New heat exchanger

Near 20th St, Rockford, IL 61104
Rosario t.

Rosario t.

New heat exchanger

Near Lehighton Downs Dr, Rockford, IL 61101
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Axberg Reviews
4.88
3610 verified Nearby Now reviews

Mike was phenomenal. His explanations, demeanor and friendliness were above and beyond. Hope we will get Mike in the future for any needs we may have.

Anna - Huntley, IL
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