Testimonials from Rockford
Overall good people they were there fast and got the job done
He was very nice, and he answer all my questions . So helpful
Very quick response to problem with inoperative sump pump. Arrived within 90 minutes of first call to Axberg. Service techs were very courteous, professional and efficient.
Kevin was a great service person. Very easy to talk to and find our just what he was doing. I would recommend the services of Kevin at all future jobs. He was the greatest. Thanks for the great service. You have gained another customer . Merv
Kevin was a great technician! I will ask for him next time I need something done.
Response from Axberg:
Charles, we’re sorry that you are disappointed in the price following such a great job done by Kevin. This is one of the primary reasons that our plumbers get approval before any work is completed – and it looks like you did approve the price before we did the work. Here at Axberg/ Black Diamond, we do still consider ourselves a local company, as we operate out of our location on 35th Street in Rockford, we employ Rockford residents like Kevin, and we are very active in supporting the Rockford community. Prior to teaming up with Black Diamond in 2014, Axberg did not offer plumbing services at all, so we also love providing another option to Rockford residents – especially one that can show up on the same day instead of making you wait when you’re having an emergency. Thank you for giving us the opportunity and please let us know if there’s anything else we can help you with in the future.
Kevin was super and did a great job of unclogging my basement drain pipe going to the main sewer line in less than 15 mnutes. I would give the company a higher rating if it wasn't for the $230 service charge to run a snake 35 feet down the drain. I had no choice as the water was backing up in the basement and I couldn't wait for the local RotoRooter serviceman the following day. I guess $230 is cheaper than having to replace carpet. I also didn't realize the local Axberg plumbing company was bought out by Black Diamond which is not local which is probably a reason for the higher cost. Lesson learned. I'll rent a snake for $50 next time at Home Depot.
Had a backup on my main outlet at 7:00PM on a Sunday - someone was at our house by 8:00PM and the problem was solved by 9:00PM. Also appreciate the 1 year warranty on the service.
Courteous. Explained all the options for problem and cost for each option. Did a great job and fully explained what he had done
Service man arrived in shot time.
Kevin did a great job!. He explained everything and showed what work he did. He was able to get done in one day.
They were quick, kept me informed of what was going on and cleaned up afterward.
Quickly respond to my need
Kevin was the technician that came to fix a leak in my pipe. He was very informative and his work was quick. I will most definitely be using the service again if needed.
Kevin arrived ahead of schedule, was very professional and courteous, and let me know every step of the way what he found and what work would be needed to be completed. The work was done cleanly and worked great. I'd recommend him for sure.
Employee did a very good job. Only complaint I have is that the cost was a lot more than expected.
I’m hoping this fixes the problem!! Thanks Kevin!!