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Black Diamond Plumbing & Mechanical
    September 15, 2022
    McHenry, United States
    Job Type


    Position: Dispatcher

    Reports to: Office Manager

    Work Hours: Tuesday-Friday 10:00am – 6:30pm and Saturday 7:00am – 3:30pm

    Pay Scale: $19.00/hour


    Position Summary:

    This position is responsible for dispatching service/sales calls to the appropriate service technician/salesman while having open, professional communication with customers.


    Job Duties and Responsibilities:

    • Dispatch the appropriate technician (based on qualifications, geography, customer preference) to each job
    • Utilize ServiceTitan and Clearpath software to effectively plan and dispatch jobs
    • Proactively communicate with customers regarding estimated arrival times, technician details, etc.
    • Communicate with technicians via email regarding availability, expected completion time, etc.
    • Complete Time Card Entries for scheduled meetings, days off, on-calls, etc.
    • Collaborate and work closely with the Dispatch Lead to plan
    • Collaborate with other office staff and managers to schedule work
    • Answer incoming service calls, as needed, in times of high call volume
    • Additional duties as assigned



    • High school diploma
    • Previous dispatch experience
    • Prior experience in plumbing, electric, HVAC a plus
    • Excellent verbal and written communication skills
    • Positive disposition
    • Ability to deal effectively with a diversity of individuals at all organization levels
    • Willingness to work evenings, weekends as needed
    • Willingness to learn, attend classes for professional development



    • Medical, Dental & Vision Insurance
    • Supplemental AFLAC Insurance Options
    • 401(k) Plan with Company Match
    • Company-proved Life Insurance
    • Employee discounts on company-provided services
    • Paid Time Off (PTO)
    • Paid Holidays
    • Tuition Reimbursement


    Basic Program Benefits
    • No dispatch fee EVER ($79 per call).
    • No after-hours or holiday fees EVER ($95 per call)
    • Annual precision tune-ups on heating and cooling equipment
    • 24/7 availability
    • Exclusive discounts on service and repairs
    • Peace of mind
    Axberg Reviews
    I called Axberg and they were out earlier than promised. My technician worked quickly and was friendly. Thanks.
    Anonymous - Byron, IL
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