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Customer Service Representative (Part-time)

Black Diamond Plumbing & Mechanical, Inc. Published: July 19, 2017
Job Type


This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes various administrative duties.

Hours:  4:00 - 9:30 pm Wed, Thurs and Fri, as well as Sat and Sun

Job Duties and Responsibilities:

  • Answer inbound phone calls to schedule jobs and handle customer service inquiries.
  • Initiate outbound phone calls for scheduling of service calls.
  • Handle various customer inquiries and requests efficiently and accurately.
  • Perform a variety of administrative duties as requested by your direct supervisor
  • High interaction with service technicians and various customers from residential to commercial.
  • Other duties as assignedQualifications
  • High school diploma
  • Minimum of 3 years relevant high volume Call Center experience in a service industry
  • Good understanding of Microsoft Office applications including Word, Excel & Outlook
  • Strong verbal communication and computer skills are a must
  • Plumbing, Electric & HVAC Service industry experience a Plus


Benefits (Full Time Only):

  • Health, Dental & Vision Insurance
  • AFLAC Programs
  • 401K program
  • Paid Time Off (PTO) & Holidays


Basic Program Benefits
  • 24-Hour-a-Day Availability
  • Flat-Rate Pricing Structure
  • Waived Holiday/After-Hours Fees
  • Priority Service Scheduling
  • Payment Options Tailored to Your Budget
  • Customized to Your Home and Your Specific Needs
  • Peace of Mind
Axberg Reviews
3610 verified Nearby Now reviews

Mike was phenomenal. His explanations, demeanor and friendliness were above and beyond. Hope we will get Mike in the future for any needs we may have.

Anna - Huntley, IL
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