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Customer Service Representative (7:00am-3:30pm)

Black Diamond Plumbing & Mechanical
    Published
    July 13, 2021
    Location
    McHenry, United States
    Category
    Office  
    Job Type

    Description

    Seeking 1st Shift Customer Service Representatives

    Reports to: Office Manager

    Hours: 7:00am-3:30pm Monday-Friday, rotating weekends

    Pay Scale: $19/Hour

    Customer Service Representative Position Summary:

    This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes various administrative duties.

    Customer Service Representative Job Duties and Responsibilities:

    • Answer inbound phone calls to schedule jobs and handle customer service inquiries
    • Initiate outbound phone calls for scheduling of service calls
    • Handle various customer inquiries and requests efficiently and accurately
    • Perform a variety of administrative duties as requested by your direct supervisor
    • High interaction with service technicians and various customers from residential to commercial
    • Other duties as assigned

    Customer Service Representative Qualifications:

    • High school diploma or equivalent (GED)
    • Minimum of 3 years relevant work experience in customer service environment
    • Strong verbal and written communication skills
    • Plumbing, Electric, & HVAC experience a Plus
    • Attention to detail
    • Ability to manager priorities and workflow
    • Ability to deal effectively with a diversity of individuals at all organizational levels
    • Versatility, flexibility and a willingness to work within constantly changing priorities
    • Proficient in Microsoft Office
    • Ability to commute to the McHenry, IL office on a daily basis
    • Ability and willingness to work nights and weekends, as needed, for on-call rotation

    Customer Service Representative Benefits:

    • Medical, Dental & Vision Insurance
    • Supplemental AFLAC Insurance Options
    • 401(k) Plan with Company Match
    • Paid Time Off (PTO)
    • Paid Holidays
    • Tuition reimbursement

    Click HERE to apply

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    Axberg Reviews
    Kevin arrived ahead of schedule, was very professional and courteous, and let me know every step of the way what he found and what work would be needed to be completed. The work was done cleanly and worked great. I'd recommend him for sure.
    Clint - Rockford, IL
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