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Customer Service Representative (7:00am-3:30pm)

Black Diamond Plumbing & Mechanical
    July 13, 2021
    McHenry, United States
    Job Type


    Seeking 1st Shift Customer Service Representatives

    Reports to: Office Manager

    Hours: 7:00am-3:30pm Monday-Friday, rotating weekends

    Pay Scale: $19/Hour

    Customer Service Representative Position Summary:

    This position is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes various administrative duties.

    Customer Service Representative Job Duties and Responsibilities:

    • Answer inbound phone calls to schedule jobs and handle customer service inquiries
    • Initiate outbound phone calls for scheduling of service calls
    • Handle various customer inquiries and requests efficiently and accurately
    • Perform a variety of administrative duties as requested by your direct supervisor
    • High interaction with service technicians and various customers from residential to commercial
    • Other duties as assigned

    Customer Service Representative Qualifications:

    • High school diploma or equivalent (GED)
    • Minimum of 3 years relevant work experience in customer service environment
    • Strong verbal and written communication skills
    • Plumbing, Electric, & HVAC experience a Plus
    • Attention to detail
    • Ability to manager priorities and workflow
    • Ability to deal effectively with a diversity of individuals at all organizational levels
    • Versatility, flexibility and a willingness to work within constantly changing priorities
    • Proficient in Microsoft Office
    • Ability to commute to the McHenry, IL office on a daily basis
    • Ability and willingness to work nights and weekends, as needed, for on-call rotation

    Customer Service Representative Benefits:

    • Medical, Dental & Vision Insurance
    • Supplemental AFLAC Insurance Options
    • 401(k) Plan with Company Match
    • Paid Time Off (PTO)
    • Paid Holidays
    • Tuition reimbursement

    Click HERE to apply

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