Is there a solution for my basement flooding?

I woke up this morning to a very cold house. Unfortunately I don't already have a "Furnace Guy" that I usually call. So I made 2 calls to local HVAC companies before calling Axberg. The first one said some thing like "We can get someone today, but it will be after 4 pm which is overtime, so there will be an extra charge" The negative response to my call made me feel like I was troubling them, and that I would be silly to pay the extra fee to have them come out, so I declined. My next call was answered by a machine, so I hung up. I couldn't take a chance on wasting time waiting for a callback. My call to Axberg was answered by a very helpful voice. She indicated that she would get someone to me as soon as possible, but they were very busy with the cold weather, so it might be between 5 -7 pm. I agreed but about an hour later I was surprised to received a call letting me know Ryan would be knocking on my door within 45 minutes or so. I found Ryan to be very friendly, knowledgeable, and professional. He was able to quickly diagnose the problem and I had heat again within the hour. I could not have asked for a better experience. The price of the repair was very reasonable. During the repair process, Ryan was able to answer all of my "layperson" questions concerning my furnace and gave me some ideas of how to get the most from my furnace to heat and cool my home. I was impressed by the fact he put the shoe coverings on upon entering the house, his tools were all kept clean and orderly and he seemed to have all the special tools he needed to maintain my furnace. I am very happy to have chosen Axberg to service my furnace today!!